Introduction
At GlobalSynergy, we are committed to ensuring your satisfaction with our styling services. This Refund Policy outlines the conditions under which refunds may be issued, the refund process, and exceptions to our policy.
Please read this policy carefully before booking any of our services. By purchasing our services, you agree to the terms of this Refund Policy.
Refund Eligibility
We understand that circumstances may arise where you need to cancel a booking or are dissatisfied with our services. Our refund eligibility conditions are as follows:
For Service Cancellations
The following refund conditions apply when you cancel a scheduled styling service:
- Cancellation 7+ days before appointment: 100% refund
- Cancellation 3-6 days before appointment: 75% refund
- Cancellation 48-72 hours before appointment: 50% refund
- Cancellation less than 48 hours before appointment: No refund (except in special circumstances outlined below)
For Service Dissatisfaction
We pride ourselves on providing high-quality styling services. However, if you are dissatisfied with our services, you may be eligible for a partial or full refund under the following conditions:
- Service Deviation: If the service provided substantially deviates from the service description
- Quality Issues: If there were significant quality issues with the service that could not be resolved during the appointment
- Professional Misconduct: If our stylist exhibited unprofessional behavior
Dissatisfaction claims must be submitted within 7 days of the service date to be considered for a refund.
Special Circumstances
We recognize that certain circumstances may prevent you from attending your scheduled appointment that are beyond your control. In these cases, we may offer a full refund or rescheduling option at our discretion:
- Medical emergencies (documentation may be required)
- Severe weather conditions or natural disasters
- Bereavement
- Other extenuating circumstances evaluated on a case-by-case basis
Services Not Eligible for Refund
The following services or circumstances are not eligible for refunds:
- Completed Services: Services that have been fully delivered and completed to the agreed specifications
- No-Shows: Failure to attend a scheduled appointment without prior notice
- Late Arrivals: If you arrive more than 15 minutes late for your appointment, resulting in a shortened or rescheduled service
- Stylistic Differences: Subjective disagreements about style recommendations that do not constitute a service deviation
- Digital Products: Digital styling guides, lookbooks, or other downloadable content once access has been provided
Refund Process
To request a refund, please follow these steps:
- Contact our Customer Service team at [email protected] or call +443507463021 within 7 days of your appointment date (or within 7 days of service completion for dissatisfaction claims)
- Provide your booking reference number, the date of service, and a detailed explanation for your refund request
- For dissatisfaction claims, please include specific details about the issues experienced
- If applicable, provide any supporting documentation (e.g., medical certificates for emergency cancellations)
Refund Review Timeline
We will review your refund request and respond within 5 business days. If your refund is approved, please note the following processing times:
- Credit/Debit Card Payments: 5-10 business days to appear on your statement
- Bank Transfers: 3-5 business days after approval
- Payment Apps (e.g., PayPal): 1-3 business days after approval
Alternative Options to Refunds
In some cases, we may offer alternatives to a monetary refund that might better suit your needs:
- Service Credit: A credit toward future styling services (often with added value)
- Rescheduling: Flexibility to reschedule your appointment without additional fees
- Service Upgrade: An upgrade to a more comprehensive service to address any concerns
- Partial Refund with Service: A combination of partial refund and additional service
These options will be discussed during the refund request review process.
Gift Cards and Packages
Gift Cards
Gift cards are non-refundable but have the following features:
- Valid for 12 months from the date of purchase
- Transferable to another person
- Can be used for any of our services
Service Packages
For multi-session styling packages:
- Partial refunds may be available for unused sessions (minus any discounts applied to the package)
- Packages are valid for 6 months from the date of purchase unless otherwise specified
- Individual sessions within a package follow the standard cancellation policy outlined above
Service Rescheduling
As an alternative to cancellations, we offer flexible rescheduling options:
- Rescheduling requests made 48+ hours before the appointment: No fee
- Rescheduling requests made less than 48 hours before the appointment: £25 rescheduling fee
- Services can be rescheduled up to 3 times before being subject to our cancellation policy
- Rescheduled appointments must be booked within 30 days of the original appointment date
Cancellations by GlobalSynergy
In the rare event that we need to cancel your appointment due to stylist illness, emergency, or other unforeseen circumstances:
- You will be offered a full refund
- Alternatively, you can reschedule at your convenience
- For significant inconvenience caused by our cancellation, we may offer additional compensation in the form of service upgrades or discounts
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify registered customers of significant changes via email or through a notice on our website.
The Refund Policy that was in effect at the time of your purchase will apply to your refund request.
Contact Us
If you have any questions about our Refund Policy, please contact our Customer Service team at:
Our Customer Service team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.
